Refund Policy
amending or cancelling your appointment
All sales are final. Deposits or courses paid in full are strictly non-refundable but may be transferred at our discretion. If you wish to cancel or amend your appointment, this must be done via your online booking account, found under ‘Bookings’ in your client account. Please do not request changes via email or social media, as these channels are not always monitored.
We require a minimum of 72 hours’ notice for all cancellations or amendments. This policy is in place to respect the time of our staff and to allow other clients the opportunity to book. Cancellations or amendments made within 72 hours will require a new booking and deposit. If you have booked using a course session, one session will be deducted to accommodate the short notice.
Deposit & Course Policy
A £20 non-refundable deposit is required for individual treatments at the time of booking, and 100% payment is required for courses. Payments are non-refundable under all circumstances but may be transferable to another date at our discretion.
no show policy
Failure to attend your appointment will be classed as a ‘No Show’ and you will be charged 100% of the service price. Clients who do not attend their appointment may be unable to book future appointments.